Privacy Policy

At Different Kettle, looking after your data properly is important to us. This policy explains how we collect, use and protect your personal information when you visit our website or interact with us.

This policy applies to Different Kettle Ltd, registered company number 4100224, data protection registration Z1217008.

How you can make changes

If at any point you want change your details or how we contact you, just let us know. You can do that easily:

Email: nicolalapsley@differentkettle.com
Call: Nicola Lapsley on 0117 974 1217

Write: Nicola Lapsley, Different Kettle, Lower Ground Floor, 141 Whiteladies Road, Bristol, BS8 2QB

What information we collect

We may collect and process the following personal information:

Information you provide to us

• Name
• Email address
• Organisation name
• Any information you choose to provide when contacting us or completing forms on our website

Newsletter sign-up information
If you choose to sign up to receive our newsletter, we will collect your name and email address.

Website usage data
When you visit our website, we may collect limited technical information such as:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site

This information helps us understand how our website is used and improve our website and services.

How we use your information

We use personal information to:

• Send you our sector news round-up and occasional insights by email, if you have chosen to receive them
• Respond to enquiries submitted through our website or email
• Improve our website and understand how visitors use it
• Maintain the security and performance of our website
• Manage our professional relationships and business communications

We will only use your information where we have a lawful basis to do so under UK data protection law.

Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Consent
When you sign up to receive our email newsletter or marketing communications.

You can withdraw your consent at any time by clicking the unsubscribe link in any email we send.

Legitimate interests

To operate and improve our website, respond to enquiries and manage our professional relationships.

Email communications

If you sign up to receive updates from us, we will use your email address to send:

• Our monthly sector news round-up
• Occasional insights and updates relevant to the charity and not-for-profit sector

We use Mailchimp to manage our email communications. Mailchimp processes personal data on our behalf and may store data on secure servers outside the UK. Appropriate safeguards are in place to protect personal data.

You can unsubscribe from these communications at any time using the link included in every email we send.

Sharing your information

We do not sell or rent your personal information.

We may share your data with trusted service providers who help us operate our business and website. These may include providers of:

• Email marketing services (e.g. Mailchimp)
• Website hosting
• Analytics services

These providers only process personal data on our behalf and under appropriate data protection agreements.

Data retention

We keep personal information only for as long as necessary for the purposes it was collected.

If you subscribe to our newsletter, we will retain your contact details until you unsubscribe or ask us to remove them.

Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us at nicolalapsley@differentkettle.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Cookies

Our website may use cookies or similar technologies to improve user experience and understand how visitors use the site.

You can control or disable cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.